CitrusPay is Citrus-Lime’s payment platform, built directly into Cloud POS, for in-store and online transactions.
When you choose CitrusPay, instead of payments running through a separate provider, everything sits inside the same system you use to run the rest of your business. You get the ease and transparency of an all-in-one solution that’s fast, secure, and accurate, along with support from the same team that knows you and your business.
Here’s what independent retailers love the most about running their payments via CitrusPay:
1. Faster, more accurate payments at the till
When a customer pays by card, the sale amount is sent straight from Cloud POS to the terminal, with nothing for staff to type in by hand. That means quicker checkout and fewer manual-entry errors, which in turn means fewer discrepancies to chase down when you’re reconciling at the end of the day.
2. No separate portal for your reporting
CitrusPay reporting lives directly inside the Back Office module of Cloud POS, so there’s no separate payment portal to log into. You can see payment types, fees, and upcoming payouts broken down by store, then export it all to Excel for reconciliation or further analysis.
3. Managed PCI compliance, at no extra cost
Citrus-Lime is PCI DSS Level 1 compliant and manages the process for CitrusPay retailers at no extra cost. You’ll still complete a straightforward annual confirmation and follow the required security practices day to day, but the heavy lifting sits with us rather than you.
4. Terminal options to suit your store
Choose the terminal that fits how you trade: a portable option you can take over to the customer, or a countertop-mounted terminal. The counter-top version also has a customer-facing screen that can display eye-catching promotional content customers will see as they checkout.
5. Clear, transparent pricing
Before you switch, a payments specialist reviews your current statements line by line, covering standard, premium, business, and international cards, along with any less obvious fees you might not have spotted. You’ll get a clear explanation of what you’re paying today and a like-for-like comparison against CitrusPay pricing, so you know exactly what changes before you commit to anything.
6. A seamless online checkout
For your online store, CitrusPay sits directly inside your checkout as one integrated payment step, giving shoppers a smoother path from browsing to paying.
7. One team, backing your whole system
When your till, your website, and your payments all run through Citrus-Lime, there’s one support team to call, and they already know your setup and your business.
Ready to get started with CitrusPay?
Get in touch and we’d be happy to walk you through what moving to CitrusPay looks like for your business.
FAQs
What is CitrusPay?
CitrusPay is Citrus-Lime’s own payment platform for Cloud POS, covering both in-store and online payments, built on Adyen’s infrastructure.
Do I need new hardware to switch?
Yes, if you’re switching your in-store payments to CitrusPay, you’ll need new compatible terminals. Your account manager will talk you through the options and confirm what’s needed for each of your stores, and our hardware team will arrange the changeover at a time that works for you.
Will switching change what my customers see at checkout, in-store or online?
Online, yes, in a good way: since CitrusPay is built directly into your checkout, the payment step feels more integrated for shoppers. In-store, your customers will see a new terminal, though our hardware team manages the changeover at a time that works for you, with minimal disruption to your day-to-day trading.
Why is CitrusPay built on Adyen?
Adyen is one of the largest payment infrastructure providers in the world, used by major global brands. Building CitrusPay on that infrastructure means Citrus-Lime customers get the same reliability and fraud protection without needing an enterprise-sized business to access it.
