Case study: andy jordan’s bicycle warehouse
Saving Time and Growing Service Revenue
- Industry: Cycling (US)
- Challenge: Forced off a 20-year legacy POS system with support winding down
- Results: Faster product-to-web workflow, more reliable workshop bookings, stronger service revenue
- Key product: Cloud POS, Ecommerce, Workshop
- The numbers: Service center no-shows reduced to 0%. Up to 3 hours a week saved on product uploads alone.
About the shop
Founded in Augusta, Georgia in 1974, Andy Jordan’s Bicycle Warehouse marked 52 years in business in June of 2026. Drew Jordan started working alongside his father at fifteen and now leads the shop as its second-generation owner. The shop remains deeply rooted in the local trail community it’s supported for over five decades.
The story
When the system Andy Jordan’s Bicycle Warehouse had ran on for over twenty years was discontinued, second-generation owner Drew had no choice but to start shopping for something new.
It was no small order. Andy Jordan’s Bicycle Warehouse moves thousands of SKUs across a shop floor and a website that need to work together as a single operation. With a customer database built up over two decades, and plenty of daily decisions that need to be made at pace, a new solution had to match their scale of operations and be intuitive to use for Drew and the wider team.
When Drew’s research led him to Citrus-Lime, here’s what stood out to him:
- The early conversations were all about his shop, the business and its goals. This was about understanding how well retailer and solution fit together, and how that partnership would work long term.
- The ease of one platform for point of sale, ecommerce and workshop bookings, rather than three systems bolted together. The promise of no more duplicated work meant more time to spend with customers.
- A migration the Citrus-Lime team managed end to end, rather than one Drew had to manage himself. Switching POS systems made simple.
“Citrus-Lime provided an extremely high level of service. That’s ultimately what sold me.”
What happened next
Drew made the switch, and Citrus-Lime got to work moving Andy Jordan’s Bicycle Warehouse across. The migration lived up to every promise made: the Citrus-Lime team handled the heavy lifting, and the new POS system went live right on schedule.
After the switch, getting new products onto the website, stopped being a two-step job. Drew estimates this saves him up to 3 hours every week; time that used to be tied up with sourcing copy, images and specs that he can now spend on the shop floor instead.
The biggest shift showed up in Drew’s service and repair center. Many of the riders in his area were often happy to let their next service slide without an extra nudge to bring it in. Even when the shop started taking deposits, no-shows were taking up booking slots, and clogging up the service center workflows.
Since switching to Citrus-Lime’s Workshop module, automated reminders have practically eliminated no-shows. Special order bikes now come with automatic completion and service reminders built in too, giving Drew another reliable way to bring customers back through the door.
To boost the efficiencies brought in by the system’s Workshop module, Drew also corrected service prices that had been too low for years. As the local economy continues to recover in the aftermath of Hurricane Helene, Drew has seen service revenue grow by 15% in the year Citrus-Lime went live (2024-2025), and 29% year-to-date since.
One final big win for Drew: support from the Citrus-Lime team hasn’t tailed off since the contract was signed. Communication has been open and consistent, and requests Drew has made have turned up in later product releases. That’s the same standard he holds his own shop to, and the one he’d point another owner toward.
“If you’re not providing a high level of service, you’re probably not going to succeed.”