Case study: chenango point cycles
Transforming workshop to website for a connected solution
Chenango Point Cycles is a well-established bike shop in Binghamton, NY. It serves both casual riders and serious cyclists with a strong focus on specialist bikes and service and repairs.
The challenges
The business was running a fragmented retail system comprising its Point of Sale, service management, inventory tracking and ecommerce.
The disconnect between systems made it problematic to monitor inventory and manage parts for the workshop jobs.
The cumbersome ecommerce set-up also made it difficult to generate more revenue through its website.
Ultimately, the lack of integration in the existing system was creating bottlenecks and inefficiencies, which was slowing Chenango Point’s growth and limiting operational oversight.
Identifying the gaps
Chenango Point recognized that continuing with multiple systems was unsustainable if it wanted to grow. This issue was particularly relevant if it aspired to increase its online sales.
Having identified the need to consolidate its retail systems, Chenango Point partnered with Citrus-Lime to unify its in-store and online operations.
By implementing the End-to-End versatility of Cloud POS, Chenango Point was able to replace the patchwork of disjointed applications with one streamlined solution.
Incorporating the integrated Cloud POS Ecommerce solution meant that the business was able to capitalize on accurate, real-time inventory visibility, both in-store and online.
Adding Cloud POS Workshop improved workshop job processing to create a more efficient service and repair center.
The results
With Cloud POS in place, Chenango Point Cycles has significantly improved efficiency in managing service and repair workflows, inventory control across both its store and through its website. Key improvements include:
Workshop Efficiency: The ability to pre-order and track parts specifically for service jobs brought immediate value. By ordering parts through POs ahead of a bike being received, staff can prepare before bikes even arrive. This change alone saves up to a week on average per workshop job
Inventory Control: Real-time stock visibility ensures the right products are available for both retail and online customers
Ecommerce Growth: The integrated website supports Chenango Point’s long-term strategy to drive more online sales. This is boosted by Google Shopping campaigns, which are managed by Citrus-Lime on behalf of the business
Seamless Onboarding: The transition to Cloud POS was described as “invaluable” due to the fast, knowledgeable and responsive support Citrus-Lime provided
True Scalability: With Cloud POS in place, Chenango Point Cycles is well positioned to scale as its retail and ecommerce operations expand. The business now functions with greater efficiency, freeing up time for customer service and strategic growth initiatives.
Our Mission.
We’re on a mission to empower independent retailers by helping you meet challenges head on. From making everyday tasks easier and faster to complete to insightful reports that help you make informed decisions about your business, we’ve got you covered.
We do this by helping you stay in control of your business, in-store and online, reducing your end-of-season discounting and motivating customers to buy from you again.
What our customers think
“Cloud POS Supplier Integration makes a great deal of sense to show brands to their full potential, drive sales and save acres of time. Hats off to whoever’s idea it was. It feels like the future.”
“Our Google Shopping campaign has been fantastic. The expertise and professionalism made the process painless and brought the online store to a much wider audience. We’re delighted to see our growth in online revenue.”
“We looked … there isn’t another retail system out there that cost-effectively delivers the End-to-End solution like that of Citrus-Lime Cloud POS. It doesn’t seem to exist.”
“For a seasonal retail business like ours, Cloud Reports is virtually faultless.”
“We now know what we’ve got and what sells; we just run the report and we can see what’s going out.”
“Another thing with the system is that you can instantly get the figure of your margins.”
What is Cloud POS?
Point of Sale
Real-time stock control, in-store and online.
Ecommerce
Integrated, award winning websites proven to sell products.
Supplier Integration
Accurate product data handling between your suppliers and you.
Free Support
One-to-one training and free on-going customer support.
Courier Integration
A convenient and hassle free door-to-door delivery service.
Workshop Scheduling
Improve the efficiency and profitability of your workshop.
An online booking feature that cuts admin around service and repair bookings.
Let’s talk.
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