Questions and Concerns
We are here to help
How long does it takes for Citrus-Lime to respond to my enquiry?
If contact is made via our Live Chat or telephone service during our opening hours, we will respond right away.
For email enquiries, or cases raised via our case portal, we aim to respond within 24 hours.
How do I report my concerns about spam?
If you wish to report abuse such as phishing, spam, etc., then please do so to the following email address: hello@citruslime.com.
We will aim to respond to any enquires of this nature within 48 hours.
How do I make a complaint?
If you wish to make a complaint, please contact the Support Team using the email address helpdeskteam@citruslime.com, or by calling +4401229 588 628 and choosing option 1.
If unsatisfied with the initial solution, further escalation can be requested through the same channel(s).