Customer Support

The Citrus-Lime Support Team

If you need any assistance using Cloud POS, our experienced and friendly Support Team are here to help you.

Knowledgebase

Your first port of call, the Knowledgebase contains hundreds of How-To articles written by our experts, to help you navigate your way around the Cloud POS platform.

Explore the Knowledgebase

Cloud POS Customer Live Chat

Our Live Chat service is by far the quickest way to get in touch with the Support Team.

To begin a chat with a member of the team, either click on the widget in the bottom-right corner of your Cloud POS screen or click on the Live Chat link in your Help menu.

Citrus-Lime Support Portal

You can login to our self-service Support Portal and raise your own case with the Support Team.

If you would like to be set up as a user, just mention it next time you are chatting with a member of the team.

Use the Support Portal

Phone Support

We know that sometimes it’s easiest to chat things through with someone. To speak to a member of the Support Team about your query, give us a call on the numbers below:

UK: +44 1229 588 628 (Option 1)

Escalate your enquiry

Our Support Team is dedicated to providing excellent service, and the vast majority of enquiries are resolved quickly and effectively. However, if you ever feel that your concern needs further review, you are welcome to request an escalation. Our senior team are available to ensure your enquiry is given the attention it deserves. Simply reach out through your usual support channel, and we will make sure the right person assists you as soon as possible.

Head of Customer Support – Jenna Lees
Senior Team Members – Debbie Cameron, Laura Foster, Emma Makinson (nee Bonney), Roxie Thomas.