Saving time with Book My Bike In

I sat down with Paul and Cav from Cycling 2000 to hear about how they use Book My Bike In for their workshop, and the difference it makes to their day-to-day life.

“Book My Bike In saves us about 5 minutes per job and it’s much better from the customer’s point of view.”

“Book My Bike In is way more convenient than what we had before.We had to take the customers details twice. It was a bit of pain.”

“Book My Bike In is prominent on our homepage, taking as few clicks as possible. We also sent some newsletter marketing to push people onto it.”

“The majority of our customers book online now, maybe 85-90%. Our oldest, most loyal customers still like to call us or pop in, but most people use it.”

“We even use it with people in store. That way we know they’ll get the reminders and the job’s created for us. That’s the beauty of it – the two systems are linked.”

“It’s got the existing customer account and the job’s already in the Workshop Module, ready to be dragged into the calendar.”

“People are very used to booking things online now. It makes a big difference for customers to be able to book services online at any time of day.”