Pricing

Citrus-Lime provides a fixed price model to deliver our End-to-End Cloud Retail Solution. We believe this is the best solution for you as it provides continuity and gives you peace of mind that your monthly bills aren’t going to rise for a set period of time.

There are alternative platforms that offer lower monthly fees and coupled with a Per Transaction Fee, typically 2% of revenue. The problem with these, however, is that when you begin to make a success of your business, the cost of ownership rise alongside it.

For example, if your basic platform is costing you 150 per month to support and you are achieving sales of just 10,000 per month, then the Citrus-Lime Fixed Price and Variable Cost model of an alternative platform is essentially equal (150 + 2% of 10k 200 = 350).

As you continue to grow, however, the cost of owning Citrus-Lime’s End-to-End Cloud Retail Solution remains fixed, helping you to stay in control of costs.

With the Variable Cost model of alternative providers, charges continue to rise in tandem with your sales revenue.

For example, using the same formula, a modest ambition of achieving 42,000 in monthly sales revenues, would result in a monthly support fee of 990 (almost 12,000 a year). with an alternative provider’s Variable Cost model.

No matter where your ambition takes you, the fixed cost of your Citrus-Lime Solution remains predictable and low.

Yes, we’re flexible in this regard. That said, given the typical business plan for a retailer is about five years, it’s unsual to choose a system you don’t plan on committing to for at least the same amount of time.

Typically, Citrus-Lime customers will sign-up on a 36 month agreement. This is the most cost-effective way to take ownership of the End-to-End solution as it means there are no up-front hardware, software or training costs to budget for.

We do provide options for a 12-month contract and a 30-Day Rolling agreement. Depending on your requirements, this will mean that some or all of the hardware, software and training costs will need to be paid up-front.

Citrus-Lime is sensitive to the anxieties new customers can feel when undertaking change. If you are ready to speak with a member of the Project Team, the next thing to do is get in touch. You can call us anytime Monday to Friday (08.30 to 17.30) to begin exploring your options. Alternatively, you can complete our Enquiry Form.

Once we have spent the time understanding your objectives, proposed the right solution for you and the paperwork is out of the way, you will be introduced to our expert Delivery Team. Our experienced team of specialists will work with you to produce a schedule of delivery, help you to understand your responsibilities and arrange appropriate training for you and your colleagues.

Support is always on hand at Citrus-Lime. Once you’re up and running, we don’t abandon you – the Support Team is available to answer any questions you may have. There’s also a ‘live chat’ facility that’s built in to Cloud POS, which many of our customers prefer to use.

In addition, we have the ‘How-To knowledgebase’ on the customer support page of the Citrus-Lime website. This has lots of articles designed to help you resolve any issues you might encounter. Alternatively, the Citrus-Lime YouTube channel contains a wide variety of short, snappy videos showing you how to do tasks on the back office system, so that you can keep moving forward.

Whether you’re planning to take on the world or just looking to build a sustainable business, the Citrus-Lime Success Team will help guide you on your journey. Between them, the Success Team has years of real-world experience in specialist retail and is overseen by a Citrus-Lime Director with over 20 years of experience in Business Development.

Although customers rarely choose to leave us, it has happened. Changes in direction of your business may mean you need to make adjustments to the software that supports your new objectives. If that does happen, we’ll be sad to lose you, but we will assist you in any way we can to help you make the transition as painless as possible.